Trust & Safety

Building a Secure, Transparent, and Trustworthy Learning Environment

OUR FOUNDATION

Trust is Our Priority

At Skill Orbit, trust and safety are the cornerstones of everything we do. We are committed to creating a secure, transparent, and reliable educational platform where users can learn and grow with complete confidence and peace of mind.

Our comprehensive trust and safety framework encompasses robust security measures, transparent operations, user protection mechanisms, and accountability systems. We continuously invest in technology, processes, and people to maintain the highest standards of trust and safety.

CORE VALUES

Our Trust Principles

🔒

Security First

Industry-leading security measures to protect your data and ensure platform integrity.

🌟

Transparency

Clear, honest communication about our practices, policies, and operations.

✅

Accountability

Taking responsibility for our actions and maintaining high ethical standards.

🛡ī¸

User Protection

Comprehensive measures to safeguard user rights, privacy, and well-being.

⚖ī¸

Fairness

Equal treatment, non-discrimination, and fair practices for all users.

🤝

Reliability

Consistent, dependable service delivery and commitment to user satisfaction.

PROTECTION

Security Measures

We implement multiple layers of security to protect your data, privacy, and platform experience:

Data Security

🔐 Encryption

End-to-end encryption for data in transit and at rest using industry-standard protocols (TLS 1.3, AES-256).

🔑 Access Control

Multi-factor authentication, role-based access control, and strict permission management.

🛡ī¸ Firewall Protection

Advanced firewall systems and intrusion detection/prevention systems (IDS/IPS).

🔍 Security Monitoring

24/7 security monitoring, threat detection, and rapid incident response capabilities.

Infrastructure Security

  • Secure Hosting: Enterprise-grade cloud infrastructure with redundancy and disaster recovery
  • Regular Audits: Quarterly security audits and penetration testing by independent experts
  • Patch Management: Timely application of security patches and updates
  • DDoS Protection: Advanced protection against distributed denial-of-service attacks
  • Backup Systems: Automated daily backups with secure off-site storage

Application Security

  • Secure Development: Following OWASP guidelines and secure coding practices
  • Input Validation: Comprehensive validation to prevent injection attacks
  • Session Management: Secure session handling with automatic timeout and encryption
  • API Security: Rate limiting, authentication, and authorization for all API endpoints
  • Vulnerability Management: Continuous scanning and remediation of security vulnerabilities

✅ Security Certifications

We are working towards industry-recognized security certifications including ISO 27001 (Information Security Management) and SOC 2 (Service Organization Control) compliance to demonstrate our commitment to security excellence.

YOUR PRIVACY

Privacy Protection

Your privacy is fundamental to our trust relationship. We implement comprehensive privacy protection measures:

Data Collection & Usage

  • Minimal Collection: We collect only the data necessary for platform functionality and legal compliance
  • Purpose Limitation: Data is used only for specified, legitimate purposes disclosed to you
  • Consent-Based: Clear consent mechanisms for data collection and processing
  • No Selling: We NEVER sell, rent, or trade your personal information to third parties

Data Rights

You have full control over your personal data:

  • Right to Access: Request a copy of all personal data we hold about you
  • Right to Correction: Update or correct inaccurate information
  • Right to Deletion: Request deletion of your personal data (subject to legal obligations)
  • Right to Portability: Receive your data in a structured, machine-readable format
  • Right to Object: Object to certain data processing activities
  • Right to Withdraw Consent: Withdraw consent for data processing at any time

Privacy Safeguards

🔒 Data Encryption

All personal data is encrypted both in transit and at rest to prevent unauthorized access.

đŸšĢ Access Restriction

Strict access controls ensure only authorized personnel can access personal data.

⏰ Data Retention

Personal data is retained only as long as necessary and securely deleted thereafter.

🔍 Privacy Audits

Regular privacy audits to ensure compliance with data protection regulations.

ℹī¸ Privacy Policy

For detailed information about how we collect, use, and protect your personal data, please review our comprehensive Privacy Policy.

OPENNESS

Transparency & Accountability

We believe in operating with complete transparency and holding ourselves accountable to our users and stakeholders:

Transparent Operations

  • Clear Terms: Easy-to-understand terms of service, privacy policy, and user agreements
  • Open Communication: Regular updates about platform changes, policies, and incidents
  • Accessible Information: Comprehensive documentation and FAQs for user guidance
  • Honest Marketing: Truthful advertising and marketing without misleading claims
  • Transparent Pricing: Clear disclosure of any fees or charges (Note: Skill Orbit is 100% free)

Accountability Mechanisms

  • Grievance Redressal: Dedicated grievance officer and formal complaint resolution process
  • User Feedback: Active solicitation and consideration of user feedback and suggestions
  • Regular Audits: Internal and external audits of operations, security, and compliance
  • Incident Reporting: Transparent reporting of security incidents and data breaches
  • Performance Metrics: Publication of key performance indicators and service levels

Ethical Standards

  • Code of Conduct: Comprehensive code of conduct for all employees and stakeholders
  • Conflict of Interest: Clear policies to identify and manage conflicts of interest
  • Anti-Corruption: Zero-tolerance policy for bribery, corruption, and unethical practices
  • Fair Competition: Commitment to fair competition and compliance with antitrust laws
  • Social Responsibility: Recognition of our broader social and environmental responsibilities

✅ Our Commitment

We commit to operating with the highest ethical standards, maintaining transparency in all our dealings, and holding ourselves accountable for our actions and decisions. If we fall short, we take responsibility and work to make things right.

PROTECTION

User Safety Guidelines

Your safety and well-being are paramount. We provide guidelines and tools to help you stay safe while using our platform:

Account Security Best Practices

  • Strong Passwords: Use unique, complex passwords with a mix of letters, numbers, and symbols
  • Password Management: Never share your password or use the same password across multiple sites
  • Two-Factor Authentication: Enable 2FA for an additional layer of account security
  • Secure Devices: Keep your devices updated with the latest security patches
  • Logout After Use: Always log out when using shared or public computers
  • Suspicious Activity: Report any suspicious account activity immediately

Protecting Your Personal Information

  • Limit Sharing: Be cautious about sharing personal information in public areas of the platform
  • Privacy Settings: Review and adjust your privacy settings regularly
  • Phishing Awareness: Be wary of emails or messages asking for personal information or login credentials
  • Official Channels: Only communicate through official Skill Orbit channels and verified contacts
  • Verify Requests: Verify any unusual requests for information by contacting support directly

Recognizing and Avoiding Scams

⚠ī¸ Common Scam Warning Signs

  • Unsolicited emails or messages claiming to be from Skill Orbit
  • Requests for passwords, financial information, or personal documents
  • Offers that seem too good to be true (e.g., guaranteed prizes, money-making schemes)
  • Urgent or threatening language designed to pressure you into action
  • Links to suspicious websites or requests to download unknown software
  • Poor grammar, spelling errors, or unprofessional communication

Remember: Skill Orbit will NEVER ask for your password via email, phone, or any other channel. We will NEVER request payment or financial information (as our platform is 100% free).

Reporting Safety Concerns

If you encounter any safety or security concerns, please report them immediately:

  • Email: security@skillorbit.site
  • Phone: +91-755-594-2410
  • Response Time: We aim to respond to security concerns within 24 hours

VERIFICATION

Verification & Authentication

We implement robust verification and authentication systems to ensure platform integrity and user safety:

User Verification

  • Email Verification: All users must verify their email address during registration
  • Age Verification: Mandatory 18+ age verification using government-issued ID documents
  • Identity Verification: Additional identity checks for enhanced security and compliance
  • Phone Verification: Optional phone number verification for account recovery

Authentication Methods

🔑 Password Authentication

Secure password-based login with encryption and hashing (bcrypt algorithm).

📱 Two-Factor Authentication

Optional 2FA using SMS codes or authenticator apps for enhanced security.

🔐 Session Management

Secure session tokens with automatic expiration and renewal mechanisms.

🚨 Anomaly Detection

AI-powered detection of unusual login patterns and suspicious activities.

Platform Verification

How to verify you're on the official Skill Orbit platform:

  • Official Domain: Always check that the URL is skillorbit.site
  • SSL Certificate: Look for the padlock icon in your browser's address bar
  • Official Communications: Emails from Skill Orbit will come from @skillorbit.site domain
  • Verified Social Media: Follow only verified official social media accounts

ℹī¸ Verification Support

If you have questions about verification processes or encounter issues during verification, please contact our support team at support@skillorbit.site or call +91-755-594-2410.

PREPAREDNESS

Incident Response & Recovery

We maintain a comprehensive incident response plan to quickly address and resolve security incidents:

Incident Response Process

  • Detection: 24/7 monitoring systems to detect security incidents in real-time
  • Assessment: Rapid assessment of incident severity and potential impact
  • Containment: Immediate containment measures to prevent further damage
  • Investigation: Thorough investigation to determine root cause and scope
  • Remediation: Implementation of fixes and security enhancements
  • Communication: Transparent communication with affected users and stakeholders
  • Recovery: Restoration of normal operations and services
  • Post-Incident Review: Analysis and lessons learned to prevent future incidents

Data Breach Response

In the unlikely event of a data breach, we commit to:

  • Immediate Action: Swift containment and investigation of the breach
  • User Notification: Prompt notification of affected users within 72 hours
  • Regulatory Reporting: Compliance with legal requirements for breach notification
  • Support Services: Providing support and guidance to affected users
  • Remediation: Implementation of measures to prevent similar incidents
  • Transparency: Clear communication about what happened and what we're doing about it

Business Continuity

  • Disaster Recovery Plan: Comprehensive plan for recovery from major incidents
  • Backup Systems: Regular backups with secure off-site storage
  • Redundancy: Redundant infrastructure to ensure service availability
  • Testing: Regular testing of disaster recovery and business continuity plans

OUR PLEDGE

Our Trust Commitment to You

At Skill Orbit, we make the following commitments to earn and maintain your trust:

🛡ī¸

Protect Your Data

We will implement and maintain industry-leading security measures to protect your personal information.

🌟

Be Transparent

We will communicate openly and honestly about our practices, policies, and any incidents that affect you.

⚖ī¸

Respect Your Rights

We will honor your rights regarding your personal data and provide easy mechanisms to exercise those rights.

🤝

Act Responsibly

We will take responsibility for our actions and work diligently to resolve any issues that arise.

📈

Continuously Improve

We will continuously invest in improving our security, privacy, and trust practices.

đŸ’Ŧ

Listen to You

We will actively listen to your concerns, feedback, and suggestions to improve our platform.

Questions About Trust & Safety?

Our team is here to address any concerns or questions you may have about our trust and safety practices.

Email Security Team Contact Support