Privacy Policy

Your Privacy is Our Priority - Transparent Data Practices

Last Updated: November 21, 2024

OUR COMMITMENT

Introduction

Skill Orbit Private Limited ("we," "us," "our," or "Skill Orbit") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our educational platform at skillorbit.site (the "Platform").

By accessing or using the Platform, you agree to the terms of this Privacy Policy. If you do not agree with our practices, please do not use the Platform. We reserve the right to update this Privacy Policy at any time, and we will notify you of any material changes.

ℹ️ Key Points

  • We collect minimal personal information necessary for platform functionality
  • We NEVER sell, rent, or trade your personal information to third parties
  • We implement industry-standard security measures to protect your data
  • You have full control over your personal data and privacy settings
  • We comply with applicable Indian data protection laws and regulations

DATA COLLECTION

Information We Collect

1. Information You Provide to Us

We collect information that you voluntarily provide when using our Platform:

Account Registration Information:

  • Full name
  • Email address
  • Phone number
  • Date of birth (for age verification)
  • Password (encrypted and hashed)
  • Secret code/phrase (for account recovery)
  • State/location (for geo-restriction compliance)

Profile Information:

  • Profile picture (optional)
  • Bio or description (optional)
  • Preferences and settings
  • Learning goals and interests

Communication Information:

  • Messages sent through contact forms
  • Support tickets and correspondence
  • Feedback and survey responses
  • User-generated content (comments, posts, etc.)

2. Information Collected Automatically

When you access the Platform, we automatically collect certain information:

Device and Usage Information:

  • IP address and geolocation data
  • Device type, model, and operating system
  • Browser type and version
  • Screen resolution and device identifiers
  • Pages visited and time spent on pages
  • Clickstream data and navigation patterns
  • Referral source and exit pages

Cookies and Tracking Technologies:

  • Session cookies for authentication
  • Preference cookies for user settings
  • Analytics cookies for platform improvement
  • Security cookies for fraud prevention

3. Information from Third Parties

We may receive information from third-party sources:

  • Identity verification services (for age and identity confirmation)
  • Analytics providers (for platform usage insights)
  • Security services (for fraud detection and prevention)
  • Payment processors (if applicable in the future)

ℹ️ Data Minimization

We follow the principle of data minimization, collecting only the information that is necessary for providing our services, ensuring legal compliance, and improving user experience. We do not collect sensitive personal data such as financial information, health records, or biometric data.

DATA USAGE

How We Use Your Information

We use the collected information for the following purposes:

1. Platform Operation and Service Delivery

  • Creating and managing your user account
  • Authenticating your identity and preventing unauthorized access
  • Providing access to educational content and features
  • Personalizing your learning experience
  • Tracking your progress and achievements
  • Facilitating communication between users (if applicable)

2. Legal Compliance and Safety

  • Verifying that you meet age requirements (18+)
  • Enforcing geographic restrictions as required by law
  • Detecting and preventing fraud, abuse, and security threats
  • Complying with legal obligations and regulatory requirements
  • Responding to legal requests and court orders
  • Protecting the rights, property, and safety of Skill Orbit and users

3. Communication and Support

  • Responding to your inquiries and support requests
  • Sending important platform updates and notifications
  • Providing customer service and technical assistance
  • Sending educational content and learning tips (with your consent)
  • Conducting surveys and gathering feedback

4. Platform Improvement and Analytics

  • Analyzing platform usage patterns and trends
  • Improving platform features, functionality, and user experience
  • Developing new educational content and resources
  • Testing new features and conducting A/B testing
  • Generating aggregated, anonymized statistics

5. Marketing and Promotional Activities

  • Sending promotional emails about new features (with your consent)
  • Displaying relevant educational content recommendations
  • Conducting marketing campaigns and promotions
  • Measuring the effectiveness of marketing efforts

ℹ️ Marketing Opt-Out

You can opt out of marketing communications at any time by clicking the "unsubscribe" link in our emails or by updating your communication preferences in your account settings. Please note that you will still receive essential platform-related communications even if you opt out of marketing emails.

6. Legal Basis for Processing (for users in jurisdictions with data protection laws)

We process your personal data based on the following legal grounds:

  • Consent: When you have given explicit consent for specific processing activities
  • Contract Performance: To fulfill our contractual obligations to provide the Platform
  • Legal Obligation: To comply with applicable laws and regulations
  • Legitimate Interests: For our legitimate business interests (e.g., platform improvement, security)

DATA SHARING

How We Share Your Information

We do NOT sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your information only in the following limited circumstances:

1. Service Providers

We may share information with trusted third-party service providers who assist us in operating the Platform:

  • Cloud hosting and infrastructure providers
  • Email and communication service providers
  • Analytics and data analysis services
  • Security and fraud prevention services
  • Customer support and helpdesk platforms

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

2. Legal Requirements

We may disclose your information when required by law or in response to:

  • Court orders, subpoenas, or other legal processes
  • Requests from law enforcement or government authorities
  • Legal obligations under applicable laws and regulations
  • Protection of our legal rights and interests
  • Prevention of fraud, abuse, or illegal activities

3. Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred to the acquiring entity. We will notify you of any such change and provide options regarding your information.

4. Aggregated and Anonymized Data

We may share aggregated, anonymized data that does not identify you personally for:

  • Industry research and analysis
  • Platform performance reporting
  • Marketing and promotional purposes
  • Academic or educational research

5. With Your Consent

We may share your information with third parties when you explicitly consent to such sharing.

ℹ️ No Selling of Personal Data

We want to be absolutely clear: Skill Orbit does NOT and will NOT sell your personal information to third parties. Your privacy and trust are fundamental to our mission, and we are committed to protecting your data.

PROTECTION

Data Security

We implement comprehensive security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction:

Technical Security Measures

  • Encryption: All data transmitted between your device and our servers is encrypted using TLS 1.3 protocol
  • Data Encryption at Rest: Sensitive data is encrypted in our databases using AES-256 encryption
  • Password Security: Passwords are hashed using bcrypt algorithm and never stored in plain text
  • Secure Infrastructure: Enterprise-grade cloud hosting with redundancy and disaster recovery
  • Firewall Protection: Advanced firewall systems and intrusion detection/prevention
  • Regular Security Audits: Quarterly penetration testing and vulnerability assessments

Organizational Security Measures

  • Access Control: Strict role-based access control and principle of least privilege
  • Employee Training: Regular security awareness training for all staff members
  • Confidentiality Agreements: All employees sign confidentiality and data protection agreements
  • Incident Response Plan: Comprehensive plan for detecting and responding to security incidents
  • Data Backup: Regular automated backups with secure off-site storage

⚠️ No Absolute Security

While we implement industry-standard security measures, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your information. If you become aware of any security breach, please contact us immediately at security@skillorbit.site.

RETENTION

Data Retention and Deletion

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Retention Periods

  • Active Accounts: Information is retained for the duration of your active account
  • Inactive Accounts: Accounts inactive for 3 years may be deleted after notification
  • Legal Requirements: Some data may be retained longer to comply with legal obligations
  • Backup Systems: Data in backups is retained for 90 days before permanent deletion
  • Anonymized Data: Aggregated, anonymized data may be retained indefinitely

Account Deletion

You can request deletion of your account and personal data at any time:

  • Log in to your account and navigate to Settings > Delete Account
  • Contact our support team at support@skillorbit.site
  • Upon deletion, your personal data will be permanently removed within 30 days
  • Some information may be retained as required by law or for legitimate business purposes

ℹ️ Post-Deletion Retention

After account deletion, we may retain certain information for legal compliance, fraud prevention, dispute resolution, and enforcing our agreements. This retained information is kept in a secure, restricted manner and is not used for any other purposes.

YOUR CONTROL

Your Privacy Rights

You have the following rights regarding your personal information:

1. Right to Access

You have the right to request a copy of all personal data we hold about you. We will provide this information in a structured, commonly used, and machine-readable format.

2. Right to Correction

You have the right to request correction of inaccurate or incomplete personal information. You can update most information directly in your account settings.

3. Right to Deletion

You have the right to request deletion of your personal data, subject to certain legal exceptions (e.g., legal obligations, fraud prevention).

4. Right to Data Portability

You have the right to receive your personal data in a portable format and to transmit it to another service provider.

5. Right to Object

You have the right to object to certain processing activities, including direct marketing and processing based on legitimate interests.

6. Right to Restrict Processing

You have the right to request restriction of processing your personal data in certain circumstances.

7. Right to Withdraw Consent

Where processing is based on consent, you have the right to withdraw your consent at any time without affecting the lawfulness of processing before withdrawal.

8. Right to Lodge a Complaint

You have the right to lodge a complaint with a supervisory authority if you believe your privacy rights have been violated.

How to Exercise Your Rights

To exercise any of these rights, please contact us at:

  • Email: privacy@skillorbit.site
  • Phone: +91-755-594-2410
  • Mail: Skill Orbit Private Limited, 462 Senapati Bapat Marg, Lower Parel, Mumbai, Maharashtra 400013, India

We will respond to your request within 30 days. We may require verification of your identity before processing your request.

TRACKING

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our Platform. Cookies are small text files stored on your device that help us recognize you and remember your preferences.

Types of Cookies We Use

Cookie Type Purpose Duration
Essential Cookies Required for platform functionality, authentication, and security Session / 1 year
Preference Cookies Remember your settings and preferences 1 year
Analytics Cookies Help us understand how users interact with the platform 2 years
Marketing Cookies Track effectiveness of marketing campaigns 1 year

Managing Cookies

You can control and manage cookies through your browser settings:

  • Most browsers allow you to block or delete cookies
  • You can set your browser to notify you when cookies are being set
  • Blocking essential cookies may affect platform functionality
  • You can opt out of analytics cookies through your account settings

Third-Party Tracking

We may use third-party analytics services (e.g., Google Analytics) that use cookies to collect information about your use of the Platform. These third parties have their own privacy policies.

AGE RESTRICTION

Children's Privacy

Skill Orbit is strictly for users 18 years of age and older. We do not knowingly collect personal information from individuals under 18.

Age Verification

  • Users must declare they are 18+ during registration
  • We implement age verification measures using government-issued ID
  • Accounts found to belong to minors will be immediately suspended

Parental Notification

If you are a parent or guardian and believe your child under 18 has provided us with personal information, please contact us immediately at privacy@skillorbit.site. We will promptly delete such information from our systems.

⚠️ Zero Tolerance for Underage Access

We have a zero-tolerance policy for underage access. Any user found to be under 18 will have their account permanently terminated, and we will take all necessary steps to delete their personal information.

CHANGES

Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.

How We Notify You

  • Material changes will be communicated via email to registered users
  • We will display a prominent notice on the Platform
  • The "Last Updated" date at the top of this policy will be revised
  • Continued use of the Platform after changes constitutes acceptance

Your Options

If you do not agree with the updated Privacy Policy, you may:

  • Stop using the Platform
  • Delete your account
  • Contact us to discuss your concerns

GET IN TOUCH

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

📧 Privacy Contact Information

Email: privacy@skillorbit.site
Phone: +91-755-594-2410
Address: Skill Orbit Private Limited
462 Senapati Bapat Marg, Lower Parel
Mumbai, Maharashtra 400013, India

Data Protection Officer: privacy@skillorbit.site

Response Time: We aim to respond to all privacy-related inquiries within 30 days.

Need More Information?

For general inquiries or support, visit our contact page or review our other legal documents.

Contact Support Terms & Conditions Legal Information